Frequently Asked Questions

General Questions

Beautiful Austin, Texas. Hints the use of y’all.

Our site is SSL encrypted. SSL (Secure Sockets Layer) is a standard security technology for establishing an encrypted link between a server and a client—typically a web server (website) and a browser. SSL allows sensitive information such as credit card numbers, social security numbers, and login credentials to be transmitted securely. SSL secures millions of peoples’ data on the Internet every day, especially during online transactions or when transmitting confidential information. We processes payments securely via Stripe. Your card details never hit our server.

We’re always looking for passionate people who are behind our philosophy. If you’re interested, contact us. Same with internships, we’re always looking for passionate students who want to get involved and earn credit.


Yes. All ingredients have been tested. We are in the process of getting Non-GMO project verified and Gluten-free certified on the product level.

Yes, we are Vegan.org certified. We don’t necessarily think animal products are terrible for you, but the factory farming process is terrible for the environment, and the animals.

There is some confusion with cereal grasses and gluten. Gluten is found only in the seed kernel, and not in the stem or grass leaves. When making cereal grass powders or juices, the leaves are trimmed and used because the nutrients are in the green pigment of plants (leaves). The seed is not used.

Our products do not contain any of the following allergens: milk, eggs, fish, shellfish, tree nuts, peanuts, wheat and soy. Our products are manufactured in an allergen-free facility.

We make everything in our home state of Texas to reduce our transportation footprint. Our Texas facilities follow strict cGMP guidelines and are SQF, GFSI, and NSF certified.

A majority of our ingredients are sourced in the U.S. Some ingredients are indigenous to other parts of the world like South America, Madagascar, or Southeast Asia. We find friendly farms in those parts of the world, where farmers are treated fairly.

Yes. Our rice, pea and hemp proteins are extracted using very low heat.

Yes. Any plant, vegetable, fruit or grain is considered kosher.

Superfoods are foods — mostly plant-based — that are nutritionally dense and good for one’s health. Superfoods have extra-large doses of vitamins and minerals that can lead to an overall better quality of life.


Nope. Checkout is super simple. We also accept Apple Pay.

We protect your personal information while shopping on our site with our state-of-the-art SSL technology. This advanced encryption keeps your passwords and credit card numbers secure during online transactions. Our forms are all secured with SSL to ensure that your personal information stays safe from potential threats. We also offer secure payment processing through AES-256 encryption and the option to checkout with PayPal. Your card details will never be stored on our server for added security.

Get your fitppl products delivered automatically and never run out. Choose from delivery intervals of 14, 21, 30, 42, or 60 days and easily adjust or cancel your subscription through your fitppl Account. Convenience and peace of mind, all in one place.

You can pay with credit card or Paypal.

Currently the U.S. and Canada.

We want you to be 100% happy. If you’re not happy for any reason, we’ll refund it and you can keep it. No catch. That’s our Love It Guarantee. That’s how confident we are that you’ll love our products. Our guarantee is valid on any one product you purchase. You can’t request a refund twice for the same product. For example, purchase a product request a refund then purchase the same product again and request another refund, or purchase two of the same product open both and request a refund for both.


If you’re not completely satisfied with your fitppl purchase, we offer a no-hassle, no-questions-asked refund policy. You can keep the product and still get your money back – that’s how confident we are that you’ll love it. Please note that this guarantee is only valid for one product per customer and cannot be claimed for multiple purchases of the same product. We want you to be 100% happy with your fitppl experience and we’ll do everything we can to make sure that happens.

For U.S. orders it’s 2 – 3 days. For international it can be between 7 – 1o days depending on location.

Environment and Sustainability

Our mission is to be a true leader in sustainability by taking real, measurable action to reduce and eliminate plastic use in our packaging and materials. We don’t just talk about sustainability, we actually do it. We call it authentic sustainability. And, as part of that commitment, we promise to clean up any waste we create. With each fitppl purchase, you can trust that you are supporting a brand that is truly dedicated to making a positive impact on the environment.

Plastics are causing a huge problem in our oceans. Plastic does not go away. Read more here: fitppl.com/ditch-the-plastic.

Yep. Each bag includes a bagasse scoop, a plant fiber left over after the production of sugarcane. 100% biodegradable and completely compostable.

No. Unfortunately, many companies use packaging that they claim is recyclable, but in reality, it is not. Often, these bags are lined with foil, which is not able to be processed by some recycling programs. Additionally, plastic that is contaminated with food or powders will be discarded in the trash at recycling plants. The reality is that we are only able to recover about 5% of the plastics we put into recycling bins. At fitppl, we want to change the throwaway mentality and focus on reducing and eliminating plastic use through our Ditch The Plastic campaign.