FAQ

Frequently Asked Questions

General Questions

Beautiful Austin, Texas. Hints the use of y’all.

Phosfluorescently re-engineer distributed processes without standardized supply chains. Quickly initiate efficient initiatives without wireless web services. Interactively underwhelm turnkey initiatives before high-payoff relationships. Holisticly restore superior interfaces before flexible technology. Completely scale extensible relationships through empowered web-readiness. Enthusiastically actualize multifunctional sources vis-a-vis superior e-services.

Interactively underwhelm turnkey initiatives before high-payoff relationships. Holisticly restore superior interfaces before flexible technology. Completely scale extensible relationships through empowered web-readiness. Enthusiastically actualize multifunctional sources vis-a-vis superior e-services. Energistically benchmark focused growth strategies via superior supply chains. Compellingly reintermediate mission-critical potentialities whereas cross functional scenarios.

Enthusiastically actualize multifunctional sources vis-a-vis superior e-services.

Our site is SSL encrypted. SSL (Secure Sockets Layer) is a standard security technology for establishing an encrypted link between a server and a client—typically a web server (website) and a browser. SSL allows sensitive information such as credit card numbers, social security numbers, and login credentials to be transmitted securely. SSL secures millions of peoples’ data on the Internet every day, especially during online transactions or when transmitting confidential information. We processes payments securely via Stripe. Your card details never hit our server.

We’re always looking for passionate people who are behind our philosophy. If you’re interested, contact us. Same with internships, we’re always looking for passionate students who want to get involved and earn credit.


Ingredients

Yes. All ingredients have been tested. We are in the process of getting Non-GMO project verified and Gluten-free certified on the product level.

Yes, we are Vegan.org certified. We don’t necessarily think animal products are terrible for you, but the factory farming process is terrible for the environment, and the animals.

There is some confusion with cereal grasses and gluten. Gluten is found only in the seed kernel, and not in the stem or grass leaves. When making cereal grass powders or juices, the leaves are trimmed and used because the nutrients are in the green pigment of plants (leaves). The seed is not used.

Our products do not contain any of the following allergens: milk, eggs, fish, shellfish, tree nuts, peanuts, wheat and soy. Our products are manufactured in an allergen-free facility.

We make everything in our home state of Texas to reduce our transportation footprint. Our Texas facilities follow strict cGMP guidelines and are SQF, GFSI, and NSF certified.

A majority of our ingredients are sourced in the U.S. Some ingredients are indigenous to other parts of the world like South America, Madagascar, or Southeast Asia. We find friendly farms in those parts of the world, where farmers are treated fairly.

Yes. Our rice, pea and hemp proteins are extracted using very low heat.

Yes. Any plant, vegetable, fruit or grain is considered kosher.

Superfoods are foods — mostly plant-based — that are nutritionally dense and good for one’s health. Superfoods have extra-large doses of vitamins and minerals that can lead to an overall better quality of life.


Orders

Nope. Checkout is super simple. We also accept Apple Pay.

fitppl.com uses Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information, including passwords and credit card numbers, during your online transactions. All of the forms on our site are secured with SSL technology so your personal information stays safe and out of malicious hands. Payments are processed securely via AES-256 encryption, you can also checkout with PayPal. Your card details never hit our server.

You have to option to subscribe and have products automatically delivered every 14, 21, 30, 42, or 60 days. You choose what’s the most convenient timeframe for you. You can easily pause, cancel, or adjust subscriptions through Your fitppl Account.

You can pay with credit card or Paypal.

Currently the U.S. and Canada.

We want you to be 100% happy. If you’re not happy for any reason, we’ll refund it and you can keep it. No catch. That’s our Love It Guarantee. That’s how confident we are that you’ll love our products. Our guarantee is valid on any one product you purchase. You can’t request a refund twice for the same product. For example, purchase a product request a refund then purchase the same product again and request another refund, or purchase two of the same product open both and request a refund for both.

For U.S. orders it’s 2 – 3 days. For international it can be between 7 – 1o days depending on location.


Environment and Sustainability

There’s a lot of talk but no action or accountability in our industry. Our mission is to take measurable action to be zero waste. What we create in disregarded packaging, we cleanup. With our packaging and materials, we reduce and eliminate plastic use anywhere possible, and have been since day one. We don’t just talk about sustainability, we actually do it. We call it authentic sustainability.

Plastics are causing a huge problem in our oceans. Plastic does not go away. Read more here: fitppl.com/ditch-the-plastic.

Yep. They’re made from naturally fallen areca palm sheaths, which are 100% biodegradable and completely compostable.

No. There are companies that use similar packaging/materials and claim it is recyclable, it’s not. These bags are lined with foil. Some programs aren’t equipped to process foil. Also any recycled plastic contaminated with food or powders will be tossed in the trash at the recycle plant. We currently recover only about 5% of the plastics we place in recycle bins. Our focus with the Ditch The Plastic campaign is get people out of the throw away mentality.