FAQs

Frequently Asked Questions

General Questions

Beautiful Austin, Texas. Hints the use of y’all.

If you do awesome things and capture great content. Drop us a line at hello@fitppl.com and let us know why you would be a good fit.

Our site is SSL encrypted. SSL (Secure Sockets Layer) is a standard security technology for establishing an encrypted link between a server and a client—typically a web server (website) and a browser. SSL allows sensitive information such as credit card numbers, social security numbers, and login credentials to be transmitted securely. SSL secures millions of peoples’ data on the Internet every day, especially during online transactions or when transmitting confidential information. We processes payments securely via Stripe. Your card details never hit our server.

We’re always looking for passionate people who are behind our philosophy. If you’re interested, contact us. Same with internships, we’re always looking for passionate students who want to get involved and earn credit.


Ingredients

We find the best ingredients possible from farmers that follow sustainable practices. This means:

  • Reduce The Toxic Load: Organic farming practices which promotes a less toxic environment for all living things.
  • Reduce Off Farm Pollution: Industrial agriculture doesn’t singularly pollute farmland and farm workers; it also wreaks havoc on the environment downstream. Pesticide drift affects non-farm communities with odorless and invisible poisons. Synthetic fertilizer drifting downstream is the main culprit for dead zones in delicate ocean environments, such as the Gulf of Mexico, where its dead zone is now larger than 22,000 square kilometers, an area larger than New Jersey, according to Science magazine.
  • Avoid Hasty and Poor Science in Your Food: Organic is the only de facto seal of reassurance against these and other modern, lab-produced additions to our food supply, and the only food term with built in inspections and federal regulatory teeth.
  • Build Healthy Soil: Mono-cropping and chemical fertilizer dependency has taken a toll with a loss of top soil estimated at a cost of $40 billion per year in the U.S. Add to this an equally disturbing loss of micro nutrients and minerals in fruits and vegetables. Feeding the soil with organic matter instead of ammonia and other synthetic fertilizers has proven to increase nutrients in produce, with higher levels of vitamins and minerals found in organic food.
  • Less Energy: Organic farming uses less energy (on average, about 30 percent less), is beneficial to soil, water and local habitat, and is safer for the people who harvest our food.
  • Promoting Biodiversity: Organic farms are thriving, diverse habitats. Native plants, birds and hawks return usually after the first season of organic practices; beneficial insects allow for a greater balance, and indigenous animals find these farms a safe haven.
  • Celebrate the Culture of Agriculture: Food is a language spoken in every culture. Making this language organic allows for an important cultural revolution whereby diversity and biodiversity are embraced and chemical toxins and environmental harm are radically reduced, if not eliminated.

We try to source everything as close to Texas as possible to reduce our carbon footprint in terms of transportation. All of our ingredients listed as organic on the label, are certified organic from the farm.

Yes. All the ingredients listed as organic are certified organic through USDA, Pro-Cert, or QAI.

All of our ingredients have been tested for heavy metals and test well below the technical standard. You can find the heavy metal results at the bottom of each product page.

Yes. All ingredients have been tested. We are in the process of getting Non-GMO project verified and Gluten-free certified on the product level.

Yes, we are Vegan.org certified. We don’t necessarily think animal products are terrible for you, but the factory farming process is terrible for the environment, and the animals.

There is some confusion with cereal grasses and gluten. Gluten is found only in the seed kernel, and not in the stem or grass leaves. When making cereal grass powders or juices, the leaves are trimmed and used because the nutrients are in the green pigment of plants (leaves). The seed is not used.

Our products do not contain any of the following allergens: milk, eggs, fish, shellfish, tree nuts, peanuts, wheat and soy. Our products are manufactured in an allergen-free facility.

We make everything in our home state of Texas to reduce our transportation footprint. Our Texas facilities follow strict cGMP guidelines and are SQF, GFSI, and NSF certified.

A majority of our ingredients are sourced in the U.S. Some ingredients are indigenous to other parts of the world like South America, Madagascar, or Southeast Asia. We find friendly farms in those parts of the world, where farmers are treated fairly.

Yes. Our rice, pea and hemp proteins are extracted using very low heat.

Yes. Any plant, vegetable, fruit or grain is considered kosher.

Superfoods are foods — mostly plant-based — that are nutritionally dense and good for one’s health. Superfoods have extra-large doses of vitamins and minerals that can lead to an overall better quality of life.


Orders

Nope. Checkout is super simple. We also accept Apple Pay.

fitppl.com uses Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information, including passwords and credit card numbers, during your online transactions. All of the forms on our site are secured with SSL technology so your personal information stays safe and out of malicious hands. Payments are processed securely via AES-256 encryption, you can also checkout with PayPal. Your card details never hit our server.

You have to option to subscribe and have products automatically delivered every 14, 21, or 30 days. You choose what’s the most convenient timeframe for you. You can easily pause, cancel, or adjust subscriptions through Your fitppl Account.

You can pay with credit card or Paypal.

We ship worldwide.

We want you to be 100% happy. If you’re not happy for any reason, we’ll refund it and you can keep it. No catch. That’s our Love It Guarantee. That’s how confident we are that you’ll love our products.

For U.S. orders it’s 2 – 3 days. For international it can be between 7 – 1o days depending on location.


Environment and Sustainability

We have to work within the constraints of our economy and current offerings as far as packaging and materials. We’re not selling a claim that we’re zero waste. Everything thrown away or recycled has an impact, it’s not as simple as just “going away” or being recycled. Our goal is to build the most sustainable business ecosystem within fitppl, and to produce the least amount of environmental impact possible. We call it realistic sustainability. With our packaging and materials, we reduce plastic use anywhere possible and aim to educate on the pitfalls of our recycling programs and biodegradable/compostable initiatives, so people are informed. Although these are steps in the right direction, many companies use these marketing terms to keep consumers in the throw away mentality, which is simply not sustainable in the long-term. Also, we do not use any animal products. Diets can affect the environment more than a daily commute in an automobile. Animal products require more water, energy and fuel to produce; and this is before taking into consideration the animal cruelty aspect. Switching to plant-based foods results in an appreciable reduction in environmental impact. There are farmers who raise and farm animals ethically, which we encourage and commend.

Plastics are causing a huge problem in our oceans. Plastic does not go away. Read more here: fitppl.com/ditch-the-plastic.

No. There are companies that use similar packaging/materials and claim it is recyclable, it’s not. These bags are lined with foil. Some programs aren’t equipped to process foil. Also any recycled plastic contaminated with food or powders will be tossed in the trash at the recycle plant. We currently recover only about 5% of the plastics we place in recycle bins. Our focus with the Ditch The Plastic campaign is get people out of the throw away mentality.