Passion may be a friendly or eager interest in or admiration for
cause, discovery, or activity to a feeling of excitement.
FAQs Page
General Questions
How do you pronounce fitppl?
fit people
Where are y’all based out of?
Beautiful Austin, Texas. Hints the use of y’all.
What’s your website security protocol?
Our site is SSL encrypted. SSL (Secure Sockets Layer) is a standard security technology for establishing an encrypted link between a server and a client—typically a web server (website) and a browser. SSL allows sensitive information such as credit card numbers, social security numbers, and login credentials to be transmitted securely. SSL secures millions of peoples’ data on the Internet every day, especially during online transactions or when transmitting confidential information. We processes payments securely via Stripe. Your card details never hit our server.
Product Questions
We certification do you have?
All products are Non-GMO project verified and Gluten-free certified. We are Vegan.org certified. We don't necessarily think animal products are terrible for you, but the factory farming process is pretty harsh for the environment, and the animals.
Is there gluten in cereal grasses?
There is some confusion with cereal grasses and gluten. Gluten is found only in the seed kernel, and not in the stem or grass leaves. When making cereal grass powders or juices, the leaves are trimmed and used because the nutrients are in the green pigment of plants (leaves). The seed is not used.
Any allergens in your products?
Our products do not contain any of the following allergens: milk, eggs, fish, shellfish, tree nuts, peanuts, wheat and soy. Our products are manufactured in an allergen-free facility.
Are your products kosher?
Yes. Any plant, vegetable, fruit or grain is considered kosher.
What is a superfood?
Superfoods are foods — mostly plant-based — that are nutritionally dense and good for one’s health. Superfoods have extra-large doses of vitamins and minerals that can lead to an overall better quality of life.
Is your plant protein raw?
Yes. Our rice, pea and hemp proteins are extracted using very low heat.
Where are your products made?
We make everything in our home state of Texas to reduce our transportation footprint. Our Texas facilities follow strict cGMP guidelines and are SQF, GFSI, and NSF certified.
Orders andShipping
Where do you ship?
Currently the U.S. and Canada.
How Can I Cancel Or Change My Order?
Just reach out at orders@fitppl.com if you need to cancel or change an order.
Do I Need An Account To Place An Order?
Nope. Checkout is super simple. We also accept Apple Pay.
How Do I Track My Order?
You'll recieve a order confimatio with tracking info.
Can I Return a Product?
If you're not completely satisfied with your fitppl purchase, we offer a no-hassle, no-questions-asked refund policy. You can keep the product and still get your money back - that's how confident we are that you'll love it. Please note that this guarantee is only valid for one product per customer and cannot be claimed for multiple purchases of the same product. We want you to be 100% happy with your fitppl experience and we'll do everything we can to make sure that happens.
How do subscriptions work?
Get your fitppl products delivered automatically and never run out. Choose from delivery intervals of 14, 21, 30, 42, or 60 days and easily adjust or cancel your subscription through your fitppl Account. Convenience and peace of mind, all in one place.
Environment and Sustainability
What is authentic sustainability?
Our mission is to be a true leader in sustainability by taking real, measurable action to reduce and eliminate plastic use in our packaging and materials. We don't just talk about sustainability, we actually do it. We call it authentic sustainability. And, as part of that commitment, we promise to clean up any waste we create. With each fitppl purchase, you can trust that you are supporting a brand that is truly dedicated to making a positive impact on the environment.
Zero waste scoop?
Yep. Each bag includes a bagasse scoop, a plant fiber left over after the production of sugarcane. 100% biodegradable and completely compostable.
How Do I Track My Order?
You'll recieve a order confimatio with tracking info.
Compostable bags?
Yep. Our bags are 100% compostable. Please note they need to go to industrial compost. Industrial composting uses heat and tumbling to break things down. Components break down a lot quicker when heated and tumbled.
How do subscriptions work?
Get your fitppl products delivered automatically and never run out. Choose from delivery intervals of 14, 21, 30, 42, or 60 days and easily adjust or cancel your subscription through your fitppl Account. Convenience and peace of mind, all in one place.