FAQs
General
How do you pronounce fitppl?
fit people
What’s your website security protocol?
Our site is SSL encrypted. SSL (Secure Sockets Layer) is a standard security technology for establishing an encrypted link between a server and a client—typically a web server (website) and a browser. SSL allows sensitive information such as credit card numbers, social security numbers, and login credentials to be transmitted securely. SSL secures millions of peoples’ data on the Internet every day, especially during online transactions or when transmitting confidential information. We processes payments securely via Stripe. Your card details never hit our server.
Product
What certification do you have?
All products are Non-GMO project verified and certified Gluten-free. Every product is made in a GMP-certified facility and tested upon completion, with each batch verified by a certificate of analysis confirming testing for heavy metals, microbiological contaminants, and allergens.
Is there gluten in cereal grasses?
There is some confusion with cereal grasses and gluten. Gluten is found only in the seed kernel, and not in the stem or grass leaves. When making cereal grass powders or juices, the leaves are trimmed and used because the nutrients are in the green pigment of plants (leaves). The seed is not used.
Where are your products made?
Products carry a California Proposition 65 warning to meet state labeling requirements. Certain ingredients are grown in soil, which naturally contains trace minerals and metals that appear on the Proposition 65 list, and California law requires this notice when levels exceed a very conservative threshold, even when they remain well below federal safety standards and international safe harbor guidelines. In some cases, we include this label even when it may not be strictly required. We do this because we have firsthand experience being targeted by Proposition 65 enforcement actions despite being exempt from labeling at the time, and adding the notice helps prevent unmerited legal claims that force brands into costly settlements. All fitppl products meet applicable federal safety limits, and every batch is tested before leaving our manufacturer for heavy metals, microbiological contaminants, and chemical adulterants, with certificates of analysis confirming compliance with United States Pharmacopeia standards. If you have questions or want to review our approach in more detail, you can reach us at hello@fitppl.com.
Orders and Shipping
Where do you ship?
Currently the U.S. and Canada.
How do I cancel or change my order?
You can quickly make those changes on our contact us page or just reach out at orders@fitppl.com
What's your return policy?
If you are not completely satisfied with a product you have purchased from fitppl.com, contact us to be issued a full product refund. Please note that this guarantee is only valid for one product per customer and cannot be claimed for multiple purchases of the same product.
Are your products sustainably sourced?
Yes! We carefully select our suppliers and materials to ensure they meet our sustainability standards, from ethically sourced ingredients to responsibly harvested materials.
Do you offer subscriptions or recurring orders?
Yes! You can set up a subscription for select products to receive them on a regular schedule. This ensures you never run out of your essentials while reducing unnecessary packaging and shipping.